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6 February 2010 by Vincent Chin
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Toyota- a customer's account of quality

A few years back we sold of our Malaysian made Proton cars and got a Toyota MPV and another Toyota sedan. When the sedan came I also got the book The Toyota Way. Reading the book and driving (not reading and driving at the same time though) the cars is just inspiring. To me Toyota is peace of mind- no engine problems, no electrical system issues, no gear box breakdown. To top it all, those VVTi engines are great- one wonders where all the power came from the relatively small engines. Never had a problem with my pedal and carpet- the only thing I had to be careful is not to pedal-to-the metal otherwise that stab in my back.

I am personally gratefully for the Toyota quality. You see, I had to work 3 states away from home at one time. For nearly two years those were tough times for me- making a 400km trip back to home on weekends and 400km back to work. The drives were gruelling- heavy rains, lousy roads at certain stretches and fatigue. Not a single time my Toyota broke down otherwise I would have been mugged or something. The ABS kicked in when it should, the engine never overheated under straight 6-hour drives and the VVTi made sure the slower vehicles ate dust. I am taken care of, really.

I am sorry to hear of the tragic accidents to which the cause was identified to quality. However I also observe there’s some level international political play which strives to change people’s perception on Toyota. As for me I wish to thank Toyota personally, for bringing me back home safe from those terrible inter-state drives.

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Customer Satisfaction , General , History
posted by Vincent Chin  at  8:36 AM ET | comments [4]


BLOG COMMENT

posted by  newnews 9 February 2010 at 9:19 AM ET
Sorry, but any vehicle foreign or domestic would have gotten you through rain, etc with no overheating, etc. You just happen to have a Toyota, the differences in quality across makes is shrinking by the day, partly due to good companies copying the Toyota process not their cars.
 


posted by  Vincent Chin 10 February 2010 at 9:00 AM ET
You obviously know very little about cars or the tps.
 


posted by  Jim Wasiloff 10 February 2010 at 11:05 AM ET
I am wondering how TPS has allowed Toyota to evolve into this debacle in terms of a downward spiral in quality and safety?

More and more Toyota serious failure modes show up every day... Corrective actions to sudden acceleration are implemented by Toyota that are not proven to be effective (floor mats and gas pedals). Why is Toyota ignoring valid root causes like system interactions, software, powertrain control modules, electronics sneak circuits, etc. to implement phony fixes that only serve to temporarily placate the public? The dramatically growing trend in Toyota product liability litigation, in both indivual and class action lawsuits exemplifies this phenomenon. What is going to happen to Toyota when sudden acceleraton failures continue to occur after the gas pedal and floor mat fixes are completed?

It certainly appears that Toyota has its head in the sand.
 


posted by  Mike 23 February 2010 at 4:17 PM ET
Hearing about mysterious intermittent electronic problems in Toyota vehicles brought back memories about bad computer motherboards (mostly Dell) a few years ago. Dell had to replace many Optiplex GX270 motherboards do to bad Capacitors that a subcontractor picked up on the cheap.Did anybody think about the Capacitors as a possible cause of the problem, or would that be Unfix able-and thus unthinkable?
 

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